Refund & Return Policy

ASGWEAR (SMC-PRIVATE) LIMITED

1. Returns

We accept returns within 7–14 days of delivery (customizable). To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging with tags attached.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items such as undergarments, customized, or final sale items are non-returnable.

2. How to Initiate a Return

To initiate a return, please contact our customer support at:
📧 Email: info@asgwear.com
📞 Phone: +92 341 2700431

Provide your order number, reason for return, and any relevant photos if the product is damaged or incorrect.

3. Refunds

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to your original payment method.

Shipping costs (if any) are non-refundable unless the item was defective or wrongly delivered.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong size was sent. To request an exchange, contact us with the order details and issue description.

5. Shipping for Returns

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service to ensure safe delivery.